Claims for Defective and Non-Compliant Products
At ModernTimeSports.com, we strive to provide our customers with high-quality sports and luxury footwear. However, we understand that there may be instances where products do not meet expectations due to defects or non-compliance with stated specifications. In such cases, we are committed to addressing these concerns through our Claims for Defective and Non-Compliant Products Policy:
1. Reporting Process:Customers must report any claims for defective or non-compliant products within 30 days of receiving the item. Reports should be submitted through our designated customer service channels, like customer service emails, and online support, providing detailed information about the issue encountered.
2. Assessment and Verification:Upon receiving a claim, our team will conduct a thorough assessment and verification process to determine the validity of the complaint. This may involve requesting additional information or evidence from the customer.
3. Resolution Options:Depending on the nature and severity of the issue, we will offer appropriate resolution options, which may include:
Replacement: Providing a replacement product of the same model or equivalent value.
Refund: Issuing a refund for the purchase price of the product.
4. Return Process:If deemed necessary, customers may be required to return the defective or non-compliant product to us for further inspection. Return shipping costs may be covered by us, depending on the circumstances.
5. Conditions for Eligibility:To be eligible for a claim, the product must meet the following conditions:
It must be within the specified warranty period, if applicable.
It must not have been subjected to misuse, neglect, or unauthorized repair attempts.
It must be accompanied by proof of purchase, such as a receipt or order confirmation.
6. Resolution Timeline:We aim to resolve claims for defective and non-compliant products in a timely manner. However, the resolution timeline may vary depending on factors such as the complexity of the issue and the availability of replacement parts.
7. Customer Communication:Throughout the claims process, we are committed to keeping customers informed about the progress of their claim and any proposed resolutions. Clear and transparent communication will be maintained at all times.
8. Customer Satisfaction:Customer satisfaction is our top priority, and we will strive to ensure that all claims are handled with the utmost care and professionalism. We welcome feedback from customers to continually improve our products and services.
9. Policy Review:This policy for claims on defective and non-compliant products is subject to periodic review and updates. Any changes to the policy will be communicated to customers through our website and other relevant channels.
10. Contact Information:For inquiries or assistance regarding claims for defective and non-compliant products, customers can contact our customer service team at [email protected]. Our representatives will be happy to assist you promptly.
We appreciate your understanding and cooperation in adhering to our Claims for Defective and Non-Compliant Products Policy. At ModernTimeSports.com, we are dedicated to ensuring a positive shopping experience for all our customers.
Last Update: 28, Nov. 2023
ModernTimeSports Team