Frequently Asked Questions

No, we are an online-only retailer and do not have a physical store location.

Our privacy policy outlines how we collect, use, and protect your personal information. You can view our privacy policy on our website.

Yes, we have a loyalty program that rewards frequent customers with exclusive discounts and offers. You can sign up for our loyalty program on our website.

Ja, wir bieten Geschenkkarten in verschiedenen Werten an. Geschenkkarten werden elektronisch per E-Mail zugestellt und können auf unserer Website eingelöst werden.

You can sign up for newsletters and updates by entering your email address in the subscription box located on our website's homepage.

Ja, wir bieten gegen eine zusätzliche Gebühr einen Geschenkverpackungsservice an. Sie können die Geschenkverpackung während des Bestellvorgangs auswählen.

If you receive a damaged or defective item, please contact our customer support team immediately for assistance. We will arrange for a replacement or refund as needed.

Yes, we have a satisfaction guarantee. If you are not completely satisfied with your purchase, please contact our customer support team within 30 days for a full refund or exchange, Please be aware that returned or exchanged products must be in brand-new condition, just like when they arrived. Used or worn items are not acceptable.

Yes, we guarantee that all our products are 100% authentic and sourced directly from authorized distributors.

Yes, we offer discounts for bulk orders. Please contact our customer support team for more information on bulk pricing.

You can contact our customer support team via email at [email protected] or by phone at +1-626-887-5819.

Yes, you can cancel your order within 24 hours of placing it. Please contact our customer support team to request a cancellation.

Yes, some products may come with a manufacturer's warranty. Please refer to the product description for warranty information.

At this time, we do not offer customization services for our products.

Unfortunately, we are unable to modify orders once they have been placed. However, you can contact our customer support team to request a cancellation or make changes to your order if it has not yet been shipped.

Yes, we provide size guides for each product to help you find the perfect fit. You can find size guides on the product pages of our website.

If a product is out of stock, it will be indicated on the product page. You can also contact our customer support team for assistance with stock availability.

Yes, you can place an order over the phone by contacting our customer support team.

Yes, we offer student discounts. Please verify your student status through our website to receive your discount code.

We accept various payment methods including credit/debit cards, PayPal, and other secure payment gateways.

Yes, we offer international shipping to select countries. You can check if your country is eligible for shipping during the checkout process.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

Our return policy allows you to return items within 30 days of purchase for a full refund or exchange. The items must be in unused condition with their original packaging intact.

No, there are no additional charges for returns. However, the customer is responsible for return shipping costs unless the item is damaged or defective.

Yes, some products may come with a manufacturer's warranty. Please refer to the product description for warranty information.

Yes, we offer exchanges for items of equal or lesser value. Simply contact our customer support team to initiate an exchange.

Shipping times vary depending on your location and selected shipping method. Typically, orders are delivered within 5-7 business days.

Yes, we offer expedited shipping options for an additional fee. You can select expedited shipping during the checkout process.

Unfortunately, personalized items are non-returnable unless they are damaged or defective.

Yes, you can request expedited processing for your order by contacting our customer support team. Additional fees may apply for expedited processing.